** Online Store opens Sundays at Noon est. Pick-up Saturdays and Ships following Monday. Stay up to date on our Facebook, Instagram and Newsletter **

FAQs


How do I order?

We open the online store 4 times a month with a weekly rotating menu. Every Sunday at NOON EST (9AM PST).

What are your pick up hours?

9-11 am

Can I get more detailed information about the ingredients and nutritional facts?

You can email us at orders@thebeneficialbakery.com to request additional nutritional information.

What are your office hours for responding to messages and emails?

Monday- Friday 10am-3pm est
Saturday 8am - 11am est
Sunday 12pm - 1pm est

What is the rotating menu?|
1st Sunday- Delicious Doughs 
(Gooey Cookies, Blackout Cookies, Pan Maravilla, Scone Bread, Bagels - plain & everything, Challah, Special Loaf, Biscuit Bombs- everything bagel & spinach artichoke, Pancake Mix, The Beneficial Pantry items)

2nd Sunday - Bake-a-rama (Oatmeal Chocolate Chunk Cookie, Special Cookie, Sourdough, Baguette, Chocolate Loaf, English Muffin, Special Bagel, Babka, Biscuit Bombs - everything bagel & spinach artichoke, Blueberry Muffin, The beneficial pantry items)

3rd Sunday - Fun Week (this rotates to any and all fun things we are working on! Like cinnamon rolls, morning buns, pretzels, fun flavors or cookies, breads, savory pastries)

4th Sunday - TBD

Where are you located?
We are located right on Mill Road in Egg Harbor Township, NJ. We are not open to public except for order pick-ups on Saturdays and we ship nationwide. Stay up-to-date with us on our social media: @TheBeneficialBakery

Can you hold my order?
Unfortunately we can not hold orders at this time. We have limited space and need to keep the freezers clear for the next store opening.

Can I switch my pick up date?
The pick up dates listed are not optional. We ask that you’re prepared for either date in which you will receive an email a few days prior to confirm. We strive to have everything baked and ready by the first pick up date. Though we do not anticipate anything to go wrong, life happens and we need that second date as a backup. If you ask to switch your pickup date, we will not be able to accommodate.

May I have a friend pick up my order for me if I am not available?
Yes, of course. Please just be sure that they have your order number ready for us at pickup. That’s all we need!

I can’t make it to pick up my order, what can I do?
If you cannot make it within the time frame of 10-12PM during our normal hours but it is 9am-11am for our summer hours for pickup, please let us know by emailing orders@thebeneficialbakery.com as soon as you can (preferably a day ahead!). We may be able to work out a different pickup time/day, depending on the circumstance. If coming is not an option at all, we cannot offer you a refund. The customer is fully responsible for remembering to pick up within the window of 9-11PM. 

Is everything you make gluten free?
Yes! We are a gluten free and peanut free facility. Check out our ingredient list for a full product description.

Do you have nutrition facts for your products?
We plan to release these soon!

Is it organic?
Yes! Everything is. We pride ourselves on sourcing the best quality, organic, local ingredients.

Refunds/cancellations
We do not provide refunds or cancellations once the order is being processed. Every item is baked to order. That means as soon as we receive your orders from a store opening, we begin to purchase ingredients and start baking, so your money is being utilized to create these goodies. If you receive a product that is not up to par, please let us know and we can issue a store credit if need be.

Why is shipping $25 flat rate?
This is the charge of USPS for one box of goods including the liner and ice packs that are required to ship our fermented goods. To be able to sustain our company, we cannot cover shipping. 

Why do I get charged for more shipping boxes?

One box can fit approximately 7 pounds of items. When an order goes over that amount, Shopify automatically adds another box to your order. If we are able to fit more of your order into one box we always refund for shipping.

What is fermentation?
Please see this post 

When are you open?
We open the online store 4 times a month. Every Sunday of every month will have a store opening at NOON EST.

Why are you not open more often?
Due to limited space, at this time we can not open the online store more than 3 times a month. We are working hard to secure our own location so that we can offer more products, but for now we ask that you be patient.  

I just purchased my order, when will it ship?
Typically we ship all orders the Monday after orders have been placed. If for any reason your order ships later than that, we will notify you. (postal holidays for example)

I just selected pick up, can I come in the same day?
No. Products are made to order so when you place your order, it has not been created yet.

How do I know when my purchase is on the way?
Our system is set up to send you a tracking email once it’s on the way to the post office.  If you haven’t received an email, it probably means that we are still working on your order.

How do we tag you on our social media?
Use our handle @theBeneficialBakery

How do I get my hands on your goods?

The Beneficial Bakery is currently only open to online shipping/pickups.

We take orders through our website, and ordering is live every Sunday at Noon EST sharp.

 

Pick up hours are Saturday from 9-11 am

I tried to order at noon, but they were already sold out. Do they really sell out that quickly? Any tips?


Due to very high demand, we have been selling out of all within minutes. Unfortunately we cannot allow customers to hold items in carts, so items will get snatched out if the order doesn’t get placed! As of now, there are hundreds of people attempting to order at the same time — that means it’s a race to the checkout finish line. Please don’t be discouraged if you cannot get an order in.

Please note: we are trying to figure out an alternative to this competitive pre-order system. The best way to navigate is to have our own space with larger storing capacity for ferments and ingredients

How do I store my products?
Items will stay in a tightly sealed container at room temp for 1 day. Beyond that, freezing is better than fridge because the fridge dries out goods and impacts texture.

How do I reheat my products?

Breads & Loaves - Slice, wrap tightly, and freeze as soon as it arrives. Definitely warm up or toast before enjoying.

Cookies, Brownies & Scones - Some of us love them at room temperature and some warmed up and slightly melty. Up to you!

Pastries or Pan Dulce - Cut in half or quarters if you'd like, as soon as it arrives, wrap tightly and freeze. Warm up before enjoying. The toaster oven works great.

Bagels & English Muffins - Slice in half upon arrival if you'd like. Toast in a toaster over before enjoying.

Do you take large or custom orders (for birthdays, weddings, etc)?
We do take special orders, however, we have a small team in a small kitchen and can only accommodate if we have 4-6 weeks notice. You can submit your special order here.

Have additional questions or feedback?
Please email orders@thebeneficialbakery.com

Disclaimer:  There are no refunds, returns or replacements.  We are not responsible for replacing loaves that say they're delivered but you don't receive.